Privacy Policy
Last Updated: March 15, 2025
Information We Collect
Personal Information You Provide
When you sign up for our business finance education programs, we collect information that you voluntarily share with us. This includes your name, email address, phone number, and business details that help us customize your learning experience.
- Contact information including name, email, and phone number
- Business information such as company size and industry type
- Educational preferences and learning goals
- Payment information processed through secure third-party processors
- Communication preferences for course updates and materials
Information We Collect Automatically
Our website collects certain information automatically to improve your experience and help us understand how our educational content performs. We use this data to make our courses more effective and user-friendly.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Website usage patterns | Improve course content and user experience | 24 months |
| Device and browser information | Technical compatibility and security | 12 months |
| Learning progress data | Track completion and provide certificates | 5 years |
How We Use Your Information
We use your information primarily to deliver quality financial education services. Everything we do with your data serves the purpose of making your learning experience better, more personalized, and more effective for your business needs.
Course Delivery and Support
We use your information to provide access to educational materials, track your progress, and offer personalized support when you need help with course content.
Communication and Updates
Your contact information helps us send course updates, answer questions, and share relevant financial education resources that match your interests.
Service Improvement
We analyze usage patterns to identify which parts of our courses work best and where we can make improvements for future students.
Data Sharing and Third Parties
We don't sell your personal information to anyone. But we do work with trusted partners who help us deliver our educational services effectively. Here's who we share information with and why:
Service Providers
We work with companies that help us deliver our courses, process payments, and send communications. These partners can only use your information for the specific services they provide to us, and they're required to protect your data just as carefully as we do.
- Payment processors for secure transaction handling
- Email service providers for course communications
- Learning management system providers for course delivery
- Analytics providers to help us improve our educational content
Legal Requirements
Sometimes we're required by law to share information with government authorities or law enforcement. This only happens when we receive a valid legal request, and we carefully review each request to ensure it meets Taiwan's data protection requirements.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information. We've made it straightforward for you to exercise these rights whenever you need to.
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this within 30 days at no charge.
Correct Information
Found something that's not right? You can ask us to update or correct any inaccurate personal information we have on file.
Delete Your Data
In most cases, you can request that we delete your personal information, though we may need to keep some records for legal compliance.
Limit Processing
You can ask us to stop processing your data for certain purposes while still maintaining your account access.
How to Exercise Your Rights: Email us at info@sparkconnectultra.com with your request. Include your full name and the email address associated with your account. We'll respond within 30 days and walk you through the process step by step.
Data Security and Protection
We take data security seriously because your trust is essential to our relationship. Our security measures are designed to protect your information from unauthorized access, loss, or misuse.
Technical Safeguards
- SSL encryption for all data transmitted between your device and our servers
- Regular security audits and vulnerability assessments
- Secure cloud hosting with enterprise-grade protection
- Multi-factor authentication for administrative access
- Regular backups stored in geographically separate locations
Organizational Safeguards
Our team receives regular training on data protection best practices. We limit access to personal information to only those employees who need it to provide your educational services, and all staff members sign confidentiality agreements.
Data Retention
We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Retention Schedule
- Course enrollment and progress data: 5 years after course completion for certification purposes
- Payment information: 7 years as required by Taiwan tax regulations
- Marketing communications data: Until you unsubscribe or request deletion
- Website analytics data: 24 months for performance analysis
- Customer support records: 3 years for service quality purposes
International Data Transfers
Some of our service providers operate servers outside of Taiwan. When we transfer your data internationally, we ensure adequate protection through approved data transfer mechanisms and contractual safeguards that meet Taiwan's data protection standards.
We work only with providers who demonstrate strong privacy protections and sign data processing agreements that require them to handle your information according to Taiwan privacy law standards, regardless of where their servers are located.
Cookies and Tracking Technologies
Our website uses cookies to improve your experience and help us understand how our educational content performs. You can control cookie settings through your browser, though some features may not work properly if you disable certain cookies.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand which pages and content are most useful
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into how we can improve our courses
Changes to This Policy
We review and update this privacy policy regularly to ensure it reflects our current practices and meets evolving legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.
Minor updates that don't affect your rights or how we use your information will be posted on our website. We encourage you to check this page periodically to stay informed about how we're protecting your privacy.
Questions About Your Privacy?
We're here to help with any privacy questions or concerns.
Email: info@sparkconnectultra.com
Phone: +88677808855
Address: No. 11號, Dadun 8th St, Nantun District, Taichung City, Taiwan 408
Our privacy team typically responds to inquiries within 2 business days.